Refund & Cancellation Policy
Last updated: October 31, 2026
This policy explains how cancellations and refunds work for services provided by Azul Labs LLC. It applies to every service we offer unless your Proposal says otherwise.
Booking calls
The initial call is free, so no payment or refund applies.
Discovery Sprint
- If you cancel before the sprint starts, you get a full refund.
- Once the sprint has started, the fee is non-refundable because the work is delivered within the sprint week.
Fixed-price projects
This covers AI Automations, AI Assistants & Agents, Web Apps & SaaS and Marketing Sites.
- If you cancel before work has started, the deposit is refunded in full.
- If you cancel after work has started, you pay for the work completed up to the cancellation date. Any part of the deposit above the value of completed work is refunded.
- Once a project is delivered and accepted, payments are non-refundable. If a deliverable does not substantially match the agreed scope, tell us within 14 days of delivery and we will fix it at no extra cost.
Embedded Support
- You can cancel anytime by email. Cancellation takes effect at the end of the current billing month, and you will not be charged again.
- Payments for a month that has already started are non-refundable.
Third-party costs
Costs paid to third parties on your behalf, such as software licences, hosting or AI usage fees, are non-refundable.
How to cancel or request a refund
Email support@azullabsllc.com with your name and invoice number. We respond within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days. If you have a concern about a charge, please contact us before disputing it with your bank so we can resolve it quickly.
Contact
Azul Labs LLC
[Street address], [City], [State] [ZIP], United States
Email: support@azullabsllc.com
Phone: +1 (308) 288-1719