Terms of Service
Last updated: October 31, 2026
These Terms of Service ("Terms") govern the services provided by Azul Labs LLC ("Azul Labs", "we", "us") to you ("Client"). By booking a call, accepting a proposal or paying an invoice, you agree to these Terms.
1. Services
Azul Labs is a technology services company. We design, build and support AI automations, AI assistants, web applications and websites for businesses. We currently offer:
- Discovery Sprint: We map how your team works today and find the automations worth building first.
- AI Automations: Repetitive work like data entry, reporting, follow-ups and document handling, done automatically.
- AI Assistants & Agents: Assistants that answer customers, qualify leads and search your company knowledge.
- Web Apps & SaaS: Internal tools, client portals and MVPs, designed and built end to end.
- Marketing Sites: Fast, modern websites and landing pages that are easy for your team to update.
- Embedded Support: An ongoing automation team that maintains, monitors and improves what we build.
The exact scope, deliverables, timeline and fee for each engagement are set out in a written proposal or statement of work ("Proposal") that the Client accepts before work begins. Prices shown on our website are starting prices; the Proposal sets the final price. If a Proposal conflicts with these Terms, the Proposal controls.
2. Fees and payment
- All fees are in US dollars.
- Discovery Sprint: a flat fee, paid in full before the sprint starts.
- Fixed-price projects: unless the Proposal says otherwise, 50% is billed at the start and 50% on delivery.
- Embedded Support: billed monthly in advance and renews automatically each month until cancelled.
- We accept credit and debit cards and bank transfers. Invoices are due within 7 days of issue. We may pause work while an invoice is overdue.
- Third-party costs, such as software subscriptions, hosting and AI usage fees, are not included in our fees. They are either paid directly by the Client or billed to the Client at cost.
3. Client responsibilities
The Client agrees to give us timely access to the information, accounts and systems reasonably needed to deliver the services, and confirms it has the right to share any data it provides to us. The Client is responsible for reviewing and approving deliverables before relying on them in its business.
4. Ownership
Once the Client has paid in full, the Client owns the custom deliverables we create for it under a Proposal, including code, workflows and documentation. Where possible, software, automation and AI accounts are created in the Client's name and paid for by the Client. Azul Labs keeps ownership of its pre-existing tools, templates and know-how, and grants the Client a perpetual, non-exclusive licence to use them as part of the deliverables.
5. Confidentiality and data
Each party will keep the other party's non-public information confidential and use it only to perform the engagement. We use the least access needed, keep Client data in the Client's own accounts where possible, and do not use Client data to train AI models. We remove our access when an engagement ends unless the Client asks us to stay on. Our Privacy Policy explains how we handle personal information.
6. Quality guarantee
We perform our services with reasonable skill and care. If a deliverable does not substantially match the agreed scope, tell us within 14 days of delivery and we will fix it at no extra cost. AI-generated output can contain mistakes, so automations that make important decisions should include human review, which we will recommend where appropriate.
7. Limitation of liability
Except for the guarantee above, services are provided "as is". To the maximum extent permitted by law, Azul Labs is not liable for indirect or consequential losses, and our total liability for any claim is limited to the fees the Client paid for the services giving rise to the claim in the three months before the claim.
8. Cancellation, refunds and disputes
Cancellations and refunds are handled under our Refund & Cancellation Policy. If you have a concern about a charge, please contact us first at support@azullabsllc.com; we respond within 2 business days and will work with you to resolve it.
9. Termination
Either party may end an engagement with written notice. The Client pays for work completed up to the termination date, and any refund due is handled under our Refund & Cancellation Policy.
10. Governing law
These Terms are governed by the laws of the State of Wyoming, United States.
11. Notices
Legal notices to Azul Labs must be sent in writing to legal@azullabsllc.com or to the address below. Questions about a project or invoice can go to support@azullabsllc.com.
12. Changes
We may update these Terms from time to time. The version in effect when a Proposal is accepted applies to that engagement.
Contact
Azul Labs LLC
[Street address], [City], [State] [ZIP], United States
Email: legal@azullabsllc.com
Phone: +1 (308) 288-1719